Areas of Practice

Customer/Employee Experience

  • Journey mapping 

  • Process design 

  • Actionable measurement creation via Data analytics 

  • Survey development 

  • Insertion of technology including internal requirements & project planning 

  • Facilitation of customer and employee focus groups 

  • Action plan development sessions 

  • Policy Retention Strategy development 

Auto and Property Claims

 

  • Process / Claim life cycle mapping 

  • Enhanced Process design including technology application 

  • Actionable measurement creation 

  • Vendor Management 

  • Employee Efficiency – LAE 

  • Quality Assurance  

  • Action plan development 

  • Data analytics / AI application  

Insurance Arena

 

  • Policy creation / language 

  • Underwriting

  • Data analytics / ROI / CBA / AI creation  

  • Risk identification and assessments 

  • LAE / Loss Cost plan creation

  • Enterprise collaboration – Sales, UWR, Claims, Finance, Legal etc.